Business Conditions

I. General Provisions

• The operator of the online shop (hereinafter referred to as the e-shop) with the domain www.metal-trade.cz is the company Metaltrade International s.r.o. (hereinafter referred to as the seller), with registered office Jihlavská 7, 664 41 Troubsko, ID 27710157 . The company is registered in the Commercial Register maintained by the Regional Court in Brno, Section C, Insert 53647 and is represented by Richard Zich, Managing Director of the company.
• The buyer may be an end consumer, a tradesperson or a legal entity acquiring goods for consumption or resale.
• These terms and conditions apply to orders and deliveries of the standard range of products offered through the seller's e-shop. For individual orders of goods, some conditions may be modified.
• These terms and conditions are governed by the legal order of the Czech Republic, in particular by Act No. 90/2012 Coll. On Business Corporations and Cooperatives (Act on Business Corporations) as amended and Act No. 89/2012 Coll., Civil Code.

II. Order and Purchase Contract

• The buyer's order is a proposal for a purchase contract. The purchase contract is concluded at the moment of confirmation of receipt of the order by the seller. By sending their order, the buyer confirms that they have become familiar with the wording of the terms and conditions and agree with them.
• The buyer's order can be placed via the e-shop at www.metal-trade.cz , by email to info@metal-trade.cz or by phone at +420 547 228 061 (or the mobile phone listed on the contact pages). In case of delivery of the order in a form other than via the online shop, the buyer is obliged to state in the order the currently valid product codes and the required quantity of goods corresponding to the number of pieces (meters) in the package. This data is stated in its valid version in the e-shop. Furthermore, it is necessary to state the buyer's identification including billing and delivery address (if different from the billing address) and a contact person with stated telephone or email connection.
• After sending the order via the e-shop, the buyer will immediately receive an automatically generated email with the order reference number and a summary of the ordered goods. The seller will process the received order and send the buyer by email the tax document and notification of the dispatch date upon its dispatch.
• If the seller cannot deliver the ordered goods to the buyer in full, they will notify the buyer within two days of receiving the order and make a modified offer according to the seller's possibilities.
• Any order can be canceled within 24 hours by phone or email without giving a reason. When canceling, it is necessary to state the name, email, order number or description of the ordered goods.
• According to § 1829 paragraph 1 of the Civil Code: the buyer has the right to withdraw from the contract without giving a reason within 14 days from the day of receipt of the goods. The buyer is entitled to withdraw from the contract at any time before delivery of the goods. For the purposes of exercising the right to withdraw from the contract, the buyer must inform the seller, Metaltrade International s.r.o. with registered office in Troubsko, Jihlavská 671/7, ZIP code 664 41, ID: 27710157, VAT: CZ27710157, registered in the Commercial Register maintained by the Regional Court in Brno, Section C, Insert 53647, at the company's registered office address or email: info@metal-trade.cz in the form of a unilateral legal act (for example, by letter sent via a postal service provider or by email). To comply with the withdrawal period from this contract, it is sufficient to send the withdrawal from the contract before the expiry of the relevant period. You can use the form for withdrawal from the contract here . If the buyer withdraws from the purchase contract, all payments received from the buyer will be refunded without undue delay, no later than within 14 days from the day the seller receives notification of withdrawal from the purchase contract, including delivery costs (except for additional costs arising as a result of the buyer's choice of a delivery method other than the cheapest standard delivery method offered by the seller). For the refund, the seller will use the same payment method that the consumer used for the initial transaction.
• No later than within the same period, the buyer is obliged to send or hand over the purchased goods to the seller. The goods should be returned to the seller (not cash on delivery) complete, in the original packaging, and must not show signs of wear or damage. The cost of returning the goods is borne by the buyer.

III. Dispatch and Delivery Conditions

• Orders delivered to the seller on working days by 12 o'clock are standardly dispatched on the day of receipt, at the latest on the next working day after receipt of the order. In case of longer delay in dispatching the ordered goods, the buyer will be informed about this fact.
• The seller's obligation to deliver the ordered goods to the buyer is fulfilled when the goods are taken over by the buyer. At the moment of fulfillment of the seller's obligation, the risk of damage to the goods and the obligation to handle non-returnable goods packaging in accordance with the Packaging Act also passes to the buyer.
• Goods are standardly packed in polyethylene packages, cardboard boxes, in bags made of natural fiber or on plastic or wooden spools. The seller ensures that individual goods packages are marked with code, name, quantity and barcode specific to the given product. The seller packs the goods for transport in such a way that during normal handling no damage can occur during transport. The price of the sales packaging is included in the sales prices of the goods.
• The seller delivers the ordered goods to the buyer in one of the following ways:
  • By transport company in the form of packages up to a weight of 30 kg with delivery the next working day after dispatch.
  • By transport company on half-pallets or pallets with delivery within two working days after dispatch.
  • Personal pickup by the buyer (during business hours Mon – Fri 8:00 – 16:00 at the seller's address).
• The seller reserves the right to deliver the goods by a different delivery method than the one chosen by the buyer, if the seller considers it more suitable for the given order.
• In case of delivery of the ordered goods by a carrier, the buyer is obliged to take over the ordered goods within 5 days from delivery of the summons from the carrier and confirm this takeover in writing by indicating the name of the entity/name of the buyer and signature of the authorized person to take over in the consignment note. If the goods are delivered by cash on delivery, the buyer is obliged to pay the agreed purchase price for the goods stated in the relevant tax document upon takeover.

IV. Price and Payment Conditions

• For buyers without an assigned permanent price group, sales prices apply in the online shop, which are divided into individual price (discount) groups. These price groups are automatically assigned depending on the total value of purchases in the cart and apply to both unregistered and registered customers. The price ranges of individual groups are listed in the following list. Price ranges are stated excluding 21% VAT.
• Price groups:
  • Base price 0 – 2000 CZK (0 – 80 €)
  • 5% discount 2000 – 5000 CZK (80 – 200 €)
  • 10% discount over 5000 CZK (over 200 €)
• Free shipping:
  • In the Czech Republic: from 2500 CZK excluding VAT
  • In Slovakia: from 200 € excluding VAT
• Free shipping may not apply to all delivery methods. The seller reserves the right to determine which delivery methods are eligible for free shipping.
• For repeated purchases, we offer the possibility of assigning permanent price groups PC-A – PC-F. This offer applies only to tradespeople and legal entities. The seller also offers these entities the possibility to pay for purchases by invoice with deferred maturity (the condition is the first two purchases paid in cash or in advance). Setting a permanent price group is only possible after agreement with an employee of the sales department (tel. +420 547 228 061).
• If the price for delivery of the ordered goods is paid by the buyer, this price is charged as follows:
  • DPD package to address up to 30 kg in the Czech Republic – 140 CZK excluding VAT
  • ONE package to address up to 30 kg in the Czech Republic – 110 CZK excluding VAT
  • ONE package to pickup point up to 20 kg in the Czech Republic – 80 CZK excluding VAT
  • DPD package to address up to 30 kg in Slovakia – 10 € excluding VAT
  • DPD package to address up to 20 kg in AT, DE – 18 € excluding VAT
  • ONE package to address up to 20 kg in AT, DE – 12 € excluding VAT
  • DPD package to address up to 20 kg in PL – 45 zł excluding VAT
  • DPD package to address up to 20 kg in HU – 4500 ft excluding VAT
  • The price of pallet transport is calculated according to the delivery address and weight of the shipment
  • For goods sent to other countries, an individual transport offer is created
• The seller invoices the buyer for the purchase price of the ordered goods in the form of an invoice with the following payment options. With maturity in cash on delivery (cash on delivery), in cash when the buyer picks up the goods at the seller's registered office, by bank transfer made before dispatching the goods (advance invoice) and card payment (purchase via e-shop/payment gateway). A delivery note may be attached to the consignment, standardly an invoice is attached, the tax document is also sent electronically with all the features of a tax document within the meaning of Act No. 588/1992 Coll., on Value Added Tax, as amended.
• Payment by invoice with deferred maturity is offered only after completion of at least 2 orders. For registered buyers who purchase goods repeatedly or for the purpose of resale, the terms and conditions are further modified and buyers are informed about them.
• Online payments are handled for us by the Comgate payment gateway. The service provider, ComGate Payments, a. s., is a licensed Payment Institution operating under the supervision of the Czech National Bank. Payments made through the payment gateway are fully secured and all information is encrypted. More information and contacts at www.comgate.cz .

V. Warranty and Complaint Conditions

• Any complaints will be handled by individual agreement with the buyer and in accordance with the applicable legal order.
• An invoice is attached to each goods item, which also serves as a warranty certificate. If the buyer finds any difference between the sales document and the actually delivered goods (in kind or quantity) or did not receive an invoice with the shipment, they are obliged to send a written message to our company immediately (at the latest within 3 working days). If they do not do so, they expose themselves to the risk that their later possible complaint will not be recognized.
• The warranty period for the goods is 24 months from the date of receipt of the goods by the buyer. The warranty cannot be claimed for defects in the goods caused by improper handling, unsuitable storage or inappropriate use of the goods for a purpose other than that for which the goods were intended. Furthermore, a complaint cannot be claimed for products with a specified maximum working load capacity, which this load capacity was demonstrably exceeded.
• The buyer is obliged to inspect the goods without undue delay after its takeover. If the goods have defects at the time of its handover, the buyer is entitled to refuse its takeover. Complaints regarding exchange of goods, delivered quantity, as well as other obvious defects, the buyer is obliged to complain to the seller without undue delay, at the latest within three working days from takeover of the goods.
• Complaint procedure:
  • Inform us about the complaint by phone, email or in writing. The deadline for handling the complaint runs from the notification/assertion of the complaint.
  • Send the goods as a registered package (not cash on delivery) to our business address. The goods should be packed during transport in suitable packaging so that it is not damaged, it should be clean and complete.
  • Include in the shipment the reason for the complaint, your address. Sample complaint for download here .
  • When making a complaint, it is advisable to present a tax document issued in the name of the person who is complaining about the product, or to prove the purchase of the product in another way, for example by account statement.
  • The seller is obliged to decide on the complaint without delay, at the latest within three working days, or about the fact that an expert assessment is needed for the decision. They will inform the buyer about the need for an expert assessment within this period.
  • The seller will handle the complaint, including removal of the defect, without undue delay, at the latest within 30 days from its assertion, unless a longer period has been agreed in writing with the buyer. After the expiry of this period, the buyer has the same rights as if there had been a material breach of contract.
  • Deviations in the dimensions and weight of goods up to 5 % from the values stated in the technical information will not be accepted as grounds for a complaint.

• When taking over goods from the carrier, the buyer is obliged to check the integrity of the shipment packaging. In case of obvious damage to the packaging, the buyer is obliged to draw up a damage report with the carrier on the spot, quantify its amount and make photographic documentation of the damage. By signing the consignment note, the buyer confirms that they have taken over the shipment in an undamaged state. If the buyer discovers a defect after taking over the goods resulting from damage during transport, they are obliged to notify this fact to the seller without undue delay, at the latest within three working days from takeover of the shipment.

• Return of goods by the consumer within 14 days: The consumer has the right to return goods without giving a reason within 14 days of receipt pursuant to Act No. 634/1992 Coll. The goods must be handed over to the carrier or submitted at the post office no later than the 14th day. Goods sent on the 15th day are subject to the cancellation fee stated below. The costs of returning the goods to the seller are always borne by the buyer.
• The seller allows the buyer to return goods even after the expiry of the 14-day consumer protection period and also allows the return of goods purchased by legal entities and self-employed persons under the following conditions:
  • The value of the purchased goods exceeds 1 000 CZK.
  • Return of goods within 1 month of purchase and simultaneous purchase of other goods of at least the same value – cancellation fee 5 % of the price of the returned goods.
  • Return of goods within 1 month of purchase (return only) – cancellation fee 10 % of the price of the returned goods.
  • Return of goods from 1 to 6 months after purchase and simultaneous purchase of other goods of at least the same value – cancellation fee 10 % of the price of the returned goods.
  • Return of goods from 1 to 6 months after purchase (return only) – cancellation fee 15 % of the price of the returned goods.
  • Return of goods from 6 to 12 months after purchase – cancellation fee 20 % of the price of the returned goods.
  • Goods purchased more than 12 months ago, custom-made goods (ropes, chains) cannot be returned.
  • The costs of returning the goods to the seller are always borne by the buyer.

VI. Dispute Resolution

1. Mutual disputes between the seller and the buyer are resolved by general courts.
2. If a consumer dispute arises between us and the consumer from a purchase contract or a service contract that cannot be resolved by mutual agreement, the consumer can submit a proposal for out-of-court resolution of such a dispute to the designated entity for out-of-court resolution of consumer disputes, which is:

   Czech Trade Inspection
   Central Inspectorate – ADR Department
   Štěpánská 44
   110 00 Prague 1

   Email: adr@coi.cz
   Web: adr.coi.cz

3. Supervision over compliance with obligations under Act No. 634/1992 Coll., on Consumer Protection, as amended, is exercised by the Czech Trade Inspection (see information above).

VII. Personal Data Protection

1. The protection of the customer's or any other user's personal data on the website, including conditions for sending commercial communications, is governed by the rules stated in the Personal Data Processing Statement. The current wording is available here .

VIII. Other Provisions

1. Specific data about goods stated in the online shop, specifically technical data, dimensions, weight, and material specifications, are based on data from goods manufacturers. All information is stated according to currently available data and is continuously checked. However, their inaccuracy cannot be completely excluded, and in such a case the seller reserves the right to tolerance of data concerning dimensions and weights of products in the range of +- 10% compared to the data stated here.
2. Photos and pictures of products in the online shop may have only an illustrative character.
3. The permissible quantity deviation in the package is +-3%. This deviation includes tolerances of industrial scales.
4. Data on load capacities of individual products listed in the catalogue are guaranteed only for products made of refined and alloyed steels. Data on load capacities of products made of other materials are only indicative. The seller is not responsible for damage caused by failure of products made of other materials under any load.

In Troubsko 3.5.2026